Shipping and Returns
SHIPPING
Where does your jewellery ship to?
We are excited to deliver our magical jewelry to women worldwide as we ship from Dubai (UAE) and Bucharest (Romania) to any country in the world! We deliver with our trusted partner DHL. All international packages are carefully handed over to the local parcel distribution company for final delivery.
How much does shipping cost?
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries. Shipping costs? We’re keeping it simple: it's $10 for any destination in the world, no matter where you want your gemstones to be delivered.
How long will it take for my jewellery to arrive?
EAU & Romania: 1-2 working days
Rest of Middle East & Rest of Europe: 2-3 working days
All other countries: up to 7 working days
RETURNS
If you are not 100% happy with your jewelry, you are welcome to contact us within 14 days of delivery to request a return or exchange. Please email us at office@anamariaprodan.com and we will guide you through the process. After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.
If you need to return an item, we will issue you a return address and RMA (Return Merchandise Authorization) number for you to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is present and clear on your package and you have provided us with a tracking number via email at office@anamariaprodan.com.
You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.
Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us.
As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made. Please also note that Moon Magic gift cards are non-refundable.
WARRANTY
For our entire product list, we offer an extended 1-year warranty (365 days; 60 days initial warranty period plus 305 days). If you experience a manufacturing defect or another quality problem with your item during this period, please contact us to discuss your replacement and exchange options.
Please note: We use genuine gemstones in our jewelry, and love the organic variations in each stone. We do not consider naturally occurring inclusions and “imperfections” to be flaws, and they do not qualify for a replacement or exchange during the extended warranty period.